Privacy Policy & Cookie Notice

At Frabe, we respect your privacy and understand the importance of handling personal information responsibly. This Privacy Policy & Cookie Notice explains how information may be collected, used, shared, stored, and protected when you visit frabestore.com, create an account, place an order, contact our customer support team, or otherwise interact with our online store.

This policy applies to information collected through our website and related online shopping services. By using our website, you acknowledge the practices described below. Where consent is required by applicable law, we will request it separately when appropriate.

1. Information We Collect

The information we collect depends on how you interact with Frabe. We may collect the following categories of information:

Contact Information: Your name, email address, telephone number, billing address, shipping address, and other contact details you provide.
Order Information: Products purchased, quantities, order value, shipping method, delivery information, transaction details, returns, refunds, and other information related to your purchases.
Account Information: Account credentials, saved addresses, preferences, wishlist information, and other details associated with your customer account.
Payment Information: Information necessary to complete a transaction. Full payment card details are generally handled by the payment provider used during checkout rather than stored directly by Frabe.
Customer Service Information: Messages, questions, return requests, product inquiries, and other communications you send to our support team.
Technical Information: IP address, browser type, device type, operating system, referring pages, approximate location derived from technical information, and website interaction data.
Shopping Activity: Pages viewed, products viewed, cart activity, search activity, and other interactions with our website.
Marketing Preferences: Newsletter subscriptions, communication preferences, and information about how you interact with promotional messages where such tracking is permitted.

We aim to collect information that is reasonably relevant to operating our online store, processing purchases, supporting customers, improving our website, and meeting applicable business and legal requirements.

2. How We Collect Information

Information may be collected directly from you, automatically through your use of our website, or through service providers involved in operating our ecommerce services.

For example, we may receive information when you:

Browse products or categories on our website;
Add rugs, throws, wall art, or other products to your shopping cart;
Place or attempt to place an order;
Create or update a customer account;
Contact us with a question or customer service request;
Request a return, refund, cancellation, or other order assistance;
Subscribe to newsletters or promotional communications;
Interact with cookies, analytics tools, or similar website technologies.

3. How We Use Your Information

We may use personal information for legitimate ecommerce and business purposes, including to:

Process, confirm, and manage customer orders;
Arrange shipping and provide information necessary for order delivery;
Send order confirmations, shipping updates, and other transactional communications;
Provide customer service and respond to product or order inquiries;
Manage eligible returns, refunds, cancellations, and other post-purchase requests;
Create and maintain customer accounts;
Maintain shopping cart and website preferences;
Improve website navigation, functionality, product presentation, and shopping experience;
Understand how visitors interact with our website;
Detect or reduce fraudulent, suspicious, abusive, or unauthorized activity;
Protect our customers, website, and business operations;
Send marketing communications where permitted and according to your communication preferences;
Maintain records necessary for accounting, tax, dispute resolution, and other business purposes;
Comply with applicable legal and regulatory requirements.

We do not use personal information for purposes that are materially unrelated to the reason it was collected without an appropriate basis for doing so.

4. Payment Information & Transaction Security

Payments made through Frabe may be processed by third-party payment service providers. These providers may collect and process payment information necessary to authorize and complete your transaction according to their own privacy and security practices.

Frabe does not require access to your complete payment card number for ordinary order management when that information is handled directly by the applicable payment processor.

Our website uses security measures designed to help protect information transmitted between your browser and our website. However, no internet transmission, electronic storage system, or security method can be guaranteed to be completely secure.

5. Cookies & Similar Technologies

Frabe may use cookies and similar technologies to operate our online store, remember user preferences, understand website activity, and improve the shopping experience.

A cookie is a small piece of data stored by your browser or device when you visit a website. Depending on their purpose, cookies may remain only during your browsing session or may remain on your device for a longer period.

Cookies and similar technologies may help us:

Maintain shopping cart contents during your visit;
Remember website and account preferences;
Support customer login and account functionality;
Maintain website security and session integrity;
Understand which pages and products visitors interact with;
Measure website traffic and performance;
Identify technical problems and improve website functionality;
Support advertising or marketing measurement where applicable and permitted.

6. Types of Cookies We May Use

Depending on the services enabled on our website, cookies may generally fall into the following categories:

Essential Cookies: Used for core website functions such as navigation, checkout, shopping cart functionality, account access, and security.
Preference Cookies: Used to remember choices or settings that improve your browsing experience.
Analytics Cookies: Used to understand website traffic, visitor interactions, and general site performance.
Marketing Cookies: Where used and permitted, these may help measure advertising performance or provide more relevant promotional experiences.

The exact cookies available may change as website functionality and third-party services are updated.

7. Managing Your Cookie Preferences

You can generally manage or delete cookies through your browser settings. Most browsers allow you to block certain cookies, delete stored cookies, or receive a notification when a website attempts to place a cookie.

Please be aware that restricting essential cookies may affect certain functions of frabestore.com. For example, shopping cart, checkout, customer account, or preference features may not work as intended when necessary cookies are disabled.

8. How We Share Information

We may share limited personal information with service providers when necessary to operate Frabe and fulfill customer requests. Depending on the transaction or website services being used, these providers may include:

Payment processors and payment gateways;
Shipping carriers and fulfillment providers;
Website hosting and ecommerce technology providers;
Email and customer communication services;
Analytics and website performance providers;
Fraud prevention and website security services;
Professional advisers or service providers supporting legitimate business operations.

We provide service providers with information appropriate for the services they perform. Their handling of personal information may also be governed by their own privacy policies and contractual obligations.

We may also disclose information when reasonably necessary to comply with applicable law, legal process, enforce our policies, protect our rights, investigate suspected fraud or misuse, or protect the safety and security of customers and our services.

9. Sale of Personal Information

Frabe does not sell personal information in exchange for monetary payment as part of our ordinary ecommerce operations.

Some privacy laws may define terms such as “sale,” “sharing,” or targeted advertising more broadly than their everyday meaning. Where applicable law provides additional rights concerning these activities, eligible users may contact us regarding their privacy choices.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate operational or legal needs.

Retention periods may vary depending on the type of information and may take into account:

Order fulfillment and customer service requirements;
Returns, refunds, chargebacks, and transaction disputes;
Accounting, financial, and tax record requirements;
Fraud prevention and website security;
Legal obligations and potential claims;
Customer account management.

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with our data management practices and applicable requirements.

11. Your Privacy Choices & Rights

Depending on where you live and the privacy laws that apply to you, you may have certain rights regarding your personal information. These rights may include the ability to:

Request information about personal data we maintain about you;
Request access to certain personal information;
Request correction of inaccurate information;
Request deletion of eligible personal information;
Opt out of certain marketing communications;
Request restrictions or other choices regarding certain processing activities where applicable;
Exercise other privacy rights provided by applicable law.

These rights are not absolute and may be subject to legal exceptions, identity verification requirements, recordkeeping obligations, or other applicable limitations.

To submit a privacy request, contact us at support@frabestore.com. Please provide enough information for us to understand your request. We may need to verify your identity before completing certain requests.

12. Marketing Communications

If you choose to subscribe to Frabe marketing communications, we may send you information about new home decor arrivals, collections, product inspiration, promotions, or other store updates.

You can unsubscribe from promotional emails at any time by using the unsubscribe option provided in the applicable marketing email or by contacting us.

Unsubscribing from promotional communications does not necessarily stop transactional messages that are necessary to manage an order, customer service request, return, account, or other existing relationship with Frabe.

13. Children's Privacy

Frabe is an online home decor store intended for a general adult shopping audience. Our products and purchasing services are not directed to children under the age of 13, and we do not knowingly seek to collect personal information directly from children under 13.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the situation and take appropriate action.

14. Third-Party Websites & Services

Our website may contain links to external websites or may integrate services provided by third parties. Once you interact with a third-party website or service, its own privacy policy and terms may apply.

We encourage you to review the privacy practices of third-party services before providing personal information directly to them.

15. Protecting Your Information

We use administrative, technical, and operational measures intended to help protect personal information against unauthorized access, loss, misuse, or alteration.

Customers also play an important role in account security. If you create a Frabe account, keep your password confidential and avoid sharing account credentials with others. If you believe your account has been accessed without authorization, contact our customer support team promptly.

16. Changes to This Privacy Policy

We may update this Privacy Policy & Cookie Notice from time to time to reflect changes in our website, ecommerce operations, service providers, business practices, or applicable requirements.

When changes are made, the revised policy will be published on this page. We encourage customers to review this page periodically for the latest information about our privacy practices.

17. Contact Frabe

If you have questions about this Privacy Policy & Cookie Notice, cookie preferences, your personal information, or a privacy-related request, please contact us:

Business Name: Alexander Plourde
Frabe
220 Emmett Ave
Derby, CT 06418
United States

Email: support@frabestore.com
Phone: +1 (203) 355-8247

Business Hours:
Monday – Friday, 9:00 AM – 5:00 PM (EST)