Return & Refund Policy

Easy Returns. Clear Refunds. Helpful Support.

At Frabe, we want you to feel confident when choosing rugs, throws, wall art, and other home decor for your space. We understand that an item may occasionally look different in your room than expected, a size may not work for the intended area, or an order may arrive with an issue.

This Return & Refund Policy explains when products may be returned, how refunds are processed, what to do if an item arrives damaged or incorrect, and how to contact us for assistance.

Return Window

Eligible products may be returned within 30 days from the date your order is delivered.

The return request must be submitted within this 30-day period. We recommend contacting us as soon as you decide that a product is not suitable for your space so that we can provide the appropriate return instructions.

Returns requested after the applicable return window may not be accepted unless otherwise required by applicable law.

Return Eligibility

To help ensure that returned home decor products can be properly inspected, items must generally meet the following conditions:

The product must be unused and in its original condition;
The item must not have been washed, altered, cut, permanently installed, or otherwise modified;
Original tags, labels, inserts, accessories, and packaging should be included where applicable;
The product must not show signs of stains, odors, excessive wear, misuse, pet damage, or other customer-caused damage;
The product should be packaged securely to reduce the risk of damage during return transportation;
The return must be requested within the applicable 30-day return period.

For rugs, we recommend inspecting the product before placing furniture permanently on it or exposing it to conditions that may cause staining, wear, or damage.

For throws and other textile products, items should remain clean, unused, and unwashed while you determine whether they are suitable for your home.

Wall art and decorative pieces should be returned without customer-caused scratches, marks, mounting damage, alteration, or other signs of use.

Products returned in a condition that does not meet the applicable requirements may be declined or may not qualify for a full refund where permitted by law.

Items Not Eligible for Return

Certain products or circumstances may not qualify for a standard return. These may include:

Products returned after the stated return period;
Items showing significant signs of use, wear, washing, staining, odors, or customer-caused damage;
Products that have been cut, altered, modified, or permanently installed;
Customized or personalized products specifically made according to customer-selected requirements, where identified as such before purchase;
Gift cards;
Products specifically marked as final sale or non-returnable before purchase;
Items returned without essential product components where those components were originally included.

If you are unsure whether a product qualifies for return, contact us before sending it back. Our team can review the order details and provide guidance.

How to Request a Return

Please contact Frabe before sending an item back. This allows us to verify the order, review return eligibility, and provide the appropriate return instructions.

To request a return, email us at:

Email: support@frabestore.com

Please include:

Your order number;
The name of the product you would like to return;
The quantity being returned, if applicable;
A brief explanation of the reason for the return;
Photos if the product arrived damaged, defective, or incorrect.

Please do not send a return to our business address without first receiving return instructions. The appropriate return destination may depend on the product, order, or fulfillment location.

Returns sent to an incorrect location or without sufficient identifying information may take longer to locate and process.

Return Shipping

For standard returns based on preference, size, color choice, or change of mind, the customer is generally responsible for return shipping costs unless otherwise stated or required by applicable law.

If we confirm that the product arrived damaged, defective, or materially different from the item ordered, Frabe will provide guidance regarding the appropriate resolution and applicable return shipping arrangements.

We recommend using a trackable shipping service when returning an item. Keep the tracking number and shipping receipt until the return has been completed.

Frabe cannot confirm receipt of a return package that cannot be located or verified through available carrier information.

Returning Rugs or Larger Items

Some rugs and larger home decor products may require more substantial packaging than smaller items. If the original packaging remains suitable for return shipping, we recommend reusing it where practical.

The product should be rolled, folded, wrapped, or otherwise packaged appropriately for its construction and the return method provided. Customers are responsible for ensuring that standard return items are packaged securely enough to withstand normal carrier handling.

Return Inspection

After an eligible return is delivered to the designated return location, it will be reviewed before the refund is finalized.

During inspection, we may verify:

The returned product matches the original order;
The item was returned within the applicable timeframe;
The product remains in eligible return condition;
Required components or accessories are present;
The product has not been materially altered, misused, or damaged after delivery.

We will notify you if additional information is required or if there is an issue affecting return eligibility.

Refund Timeline

Once your return is received, inspected, and approved, the applicable refund will be issued to your original payment method.

Approved refunds are generally processed within 5–10 business days after the return has been reviewed.

After Frabe submits the refund, your bank, card issuer, or payment provider may require additional time before the credit appears in your account. Processing times vary by financial institution and are outside our direct control.

Original Shipping Charges

Original outbound shipping charges are generally non-refundable for standard preference-based returns unless otherwise stated, required by applicable law, or the refund relates to a verified fulfillment error for which a full reimbursement is appropriate.

Missing or Delayed Refunds

If we have confirmed that your refund was processed but it has not yet appeared in your account, we recommend the following steps:

Review your bank or payment account again;
Check whether the refund appears as a pending transaction;
Contact your credit card company or payment provider;
Contact your bank, as posting times may vary.

If the expected processing period has passed and your financial institution cannot locate the refund, contact us at support@frabestore.com and include your order number.

Exchange Policy

If an item arrives damaged, defective, or incorrect, please contact us so we can review the issue and determine an appropriate resolution.

For preference-based changes such as selecting another rug size, throw design, wall art style, or color, we generally recommend returning the original eligible item and placing a new order for the preferred product.

This approach allows you to place the new order without waiting for the original return and refund process to be completed, subject to product availability.

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as reasonably possible after delivery.

If you receive a product that is:

Damaged during shipment;
Defective;
Different from the product you ordered;
Missing an expected component;

please contact us within 48 hours of delivery so that we can review the issue while shipment and order information is still readily available.

Email support@frabestore.com and include:

Your order number;
A short description of the issue;
Clear photographs of the affected product;
Photos of the shipping packaging if there is visible transportation damage;
A photograph of the shipping label where useful for verification.

Please retain the product and packaging while your request is being reviewed. Depending on the circumstances and available inventory, an appropriate resolution may include a replacement, refund, or another reasonable solution.

Color, Size & Appearance Considerations

Home decor products can look different depending on room lighting, surrounding colors, device display settings, and product construction.

We make reasonable efforts to present product images and information clearly, but colors displayed on a computer, tablet, or mobile screen may not appear identical to the physical product.

Textured, woven, tufted, wool, cotton, jute, viscose, and other fiber-based products may also show variations in surface appearance or texture associated with their construction.

Before purchasing rugs, wall art, or other size-sensitive items, please review the dimensions shown on the product page and measure the intended space carefully.

A product that is accurately described but does not match your preferred shade, room arrangement, or size choice may still qualify for a standard return if all return conditions are met, but it is not normally treated as defective solely for that reason.

Order Cancellations & Changes

We begin processing orders as quickly as reasonably possible. Because of this, cancellation or modification requests cannot always be completed after an order has entered fulfillment.

If you need to:

Cancel an order;
Change a product or variation;
Correct an order detail;
Update a shipping address;

please contact us as soon as possible after placing the order.

You can reach us at support@frabestore.com or +1 (203) 555-0101.

We will make reasonable efforts to assist before fulfillment progresses too far, but changes or cancellations cannot be guaranteed.

Once an order has shipped, an eligible item will generally need to be handled through the normal return process.

Business Contact Information

If you have questions regarding a return, refund, damaged order, cancellation, or exchange, please contact us:

Frabe
Business Name: Alexander Plourde
220 Emmett Ave
Derby, CT 06418
United States

Email: support@frabestore.com
Phone: +1 (203) 355-8247

Business Hours:
Monday – Friday, 9:00 AM – 5:00 PM (EST)

Our Customer Commitment

Choosing home decor is personal. The way a rug fits beneath your furniture, the texture of a throw, or the visual presence of wall art can influence how an entire room feels.

Our goal is to provide clear product information before purchase and straightforward assistance when an eligible return or order issue occurs afterward.

If you are uncertain about a return requirement or need help with an order, please contact our customer support team before sending anything back. We will review the available order information and help you understand the next appropriate step.