Shipping Policy

At Frabe, we want the journey from our store to your home to be clear and straightforward. This Shipping Policy explains how orders placed through frabestore.com are processed, shipped, tracked, and delivered.

Because our collection includes home decor products such as rugs, throws, and wall art in different sizes and formats, packaging and carrier handling may vary by product. Please review the information below before placing your order.

Shipping Destinations

Frabe currently serves customers within eligible locations in the continental United States. Available shipping methods are displayed during checkout based on the delivery address, product availability, package characteristics, and carrier service coverage.

Some destinations are currently excluded from shipping. Please see the Shipping Limitations section below for additional information.

Shipping Providers

We may use established shipping and logistics providers such as USPS, DHL, EMS, and regional delivery carriers depending on the destination, package size, service selected, and operational availability.

The carrier assigned to your order may vary. Larger rugs or other oversized home decor products may require different handling or shipping services than smaller products such as throws or wall decor.

When tracking is available, carrier information will be included with your shipment confirmation.

Order Processing Time

Orders are processed after payment has been successfully authorized or verified. Our normal processing time is:

1–3 business days

Order processing takes place Monday through Friday, excluding recognized holidays and other days when fulfillment operations are closed.

Processing time refers to the period required to verify the order, prepare the product, package it appropriately, and transfer the shipment to the carrier. It is separate from the carrier's transit time.

Order Cut-Off Time

Orders submitted before 2:00 PM Eastern Time (ET) on a business day may begin processing that same business day.

Orders submitted after the cut-off time, on weekends, or on observed holidays will normally begin processing on the next available business day.

The cut-off time determines when processing may begin and does not guarantee same-day shipment.

Observed Holidays

Our fulfillment and carrier schedules may be affected by major U.S. holidays, including:

New Year's Day
Presidents' Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

Orders placed immediately before or during holiday periods may require additional processing or transit time due to fulfillment closures, increased carrier volume, or modified delivery schedules.

Shipping Methods & Delivery Estimates

Frabe currently offers the following shipping options for eligible U.S. orders:

Shipping Method	Processing Time	Estimated Transit Time	Shipping Fee	Business Days
Standard Shipping	1–3 Business Days	5–10 Business Days	$5	Monday – Friday
Fast Shipping	1–3 Business Days	3–7 Business Days	$15	Monday – Friday

Shipping options and fees shown during checkout will apply to your order. Availability may vary depending on the product, delivery destination, carrier coverage, or package requirements.

How Delivery Time Is Calculated

Total Estimated Delivery Time = Processing Time + Carrier Transit Time

For example, an order using Standard Shipping may require 1–3 business days for processing followed by approximately 5–10 business days in transit.

Estimated delivery times are provided as guidance rather than guaranteed arrival dates. Weekends, holidays, weather, carrier interruptions, peak shopping periods, and other external circumstances may affect actual delivery.

Order Tracking

After placing an order, you will receive an order confirmation at the email address provided during checkout.

Once your shipment has been prepared and tracking information becomes available, we will send a shipping confirmation email containing the applicable tracking details.

Tracking information is generally issued within the normal processing period of 1–3 business days, although timing may vary depending on the carrier and shipment.

If you cannot locate your shipping confirmation, please check your spam, junk, or promotions folders before contacting customer support.

When Will Tracking Start Updating?

A tracking number may be created before the carrier physically scans the package into its network. For this reason, tracking may temporarily display messages such as “Label Created,” “Pre-Shipment,” or similar statuses.

Please allow the carrier reasonable time to complete its first physical scan and update the tracking history.

Shipping Delays

Most orders should arrive within the estimated timeframe, but delays can occasionally occur after an order leaves fulfillment.

Possible causes include:

Severe weather or natural events;
High seasonal shipping volume;
Carrier network disruptions;
Transportation interruptions;
Incorrect or incomplete delivery information;
Delivery access problems;
Unexpected logistical conditions;
Regional carrier service limitations.

If your tracking information has not changed for several business days or your package has not arrived after the estimated delivery period, please contact us. We will review the available shipment information and assist with the next appropriate step.

Incorrect or Incomplete Shipping Address

Customers are responsible for entering a complete and accurate delivery address before submitting an order.

Please carefully review:

Recipient name;
Street address;
Apartment, suite, or unit number where applicable;
City;
State;
ZIP code;
Telephone number and email address where requested.

If you discover an address error after placing your order, contact us as soon as possible at support@frabestore.com or +1 (203) 555-0101.

We will make reasonable efforts to assist before the order ships, but we cannot guarantee that an address can be changed once fulfillment has started or a shipment has been transferred to the carrier.

Incorrect or incomplete addresses may result in delayed delivery, failed delivery, or a package being returned to the sender. Additional shipping charges may apply when an order must be shipped again because the delivery information originally provided was incorrect.

Delivery Issues

Package Marked Delivered but Not Received

If your tracking information shows that a package has been delivered but you cannot locate it, we recommend first checking around the delivery location, building reception area, mailroom, household members, neighbors where appropriate, and any secure location where the carrier may have left the package.

Carrier tracking systems can occasionally update before the recipient physically locates the package. If the shipment remains missing, contact the carrier using your tracking number and then contact Frabe if further assistance is required.

Package Returned to Sender

A carrier may return a shipment because of an incomplete address, unsuccessful delivery attempts, access restrictions, refusal of delivery, or other delivery problems.

If tracking indicates that your order is being returned, please contact us. We will review the available information and advise you of the options applicable to the order.

Additional shipping charges may apply if a new shipment is required because of an incorrect or incomplete address originally supplied during checkout.

Damaged Package

If your package arrives visibly damaged or the product inside appears to have been damaged during transportation, please retain the packaging and contact our customer support team promptly.

Providing your order number and clear photographs of the product and packaging can help us review shipping-related damage more efficiently.

Shipping Limitations

At this time, Frabe is unable to ship orders to the following destinations:

Alaska;
Hawaii;
Puerto Rico;
Guam;
U.S. Virgin Islands;
APO/FPO military addresses;
Locations outside our currently supported continental U.S. delivery area.

Available destinations may change as our shipping network develops. If a location cannot be serviced, the applicable shipping option should not be available during checkout.

Our Shipping Commitment

At Frabe, we understand that home decor purchases are often selected for a particular room, project, or refresh, so knowing what is happening with your shipment matters.

Our goal is to provide clear processing expectations, accessible tracking information, and practical customer support throughout the delivery process. While carrier transit conditions are not always within our control, we will make reasonable efforts to assist when an order experiences an unexpected shipping issue.

If you have a question about an existing order, please include your order number when contacting us whenever possible. This helps our support team locate the relevant information more efficiently.

Contact Information

For questions about shipping, delivery estimates, tracking, or an existing Frabe order, please contact us:

Frabe
Business Name: Alexander Plourde
220 Emmett Ave
Derby, CT 06418
United States

Email: support@frabestore.com
Phone: +1 (203) 355-8247

Business Hours:
Monday – Friday, 9:00 AM – 5:00 PM (EST)